New England/Earthline - Sisal Soap Sack / Medium (491)

I've been a customer with Pure Spa Direct for over 10 years and nothing short of top notch customer service. This recent order they sent me a handwritten touching card that I sat on my mantle. I sincerely appreciate thier team tremendously. XOXO.

This company is amazing on every level!!! Their customer support is unmatched! They will do everything to ensure that you get the products you need! If they don't have something in stock, they will recommend something else in the meantime! They always notify when their stock is refilled and they always answer their emails in a timing fashion! 10 out 10 recommend for everthing!

Pure spa Direct has been my go to place for Spa Equipment and many other items. Customer service is excellent. Firstly, Tara checked in with me to see how I was doing and then I placed an order to replace my steamer that I had order about 10 years ago…Christine called me an explain about the newer model. This company goes beyond service. Christine was very knowledgeable and incredibly sweet as well as professional. Others can take a page or the whole book about customer relationships. Thank you Christine and Tara.

I have been Pure Spa Direct customer for years, and I love they customer service.Tara DiCintio made my order proces so easy by answering all my questions. She even investigated one product for me. I really appreciate all the effort.

Had an issue with my order, part was my fault for not checking the address and some misunderstanding regarding the shipping fee, anyway the customer service is great and Tara was very helpful reaching back to me and sorting things out! I really appreciate that! I will definitely purchase again from this company in the near future!

Pure Spa Direct is my go-to esthetic supplier! I have been in the industry for some time and they by far are the most knowledgeable, thorough and overall topnotch service/supplier that I've worked with. Problems with an order? Customer service is on top of it. Items running behind? Prompt communication to give you options. Patient customer service reps? Yeah, they have those, too. Kudos to such an amazing company and team! Thank you for always making it a breeze to keep my business stocked and happy.

I had a great experience dealing with this company and will continue using them for all future purchases. From the very first call to their 1-800 number the agent (Christine) was amazing and I felt like she knew every product they sold. She gave 100% customer service and was a true pleasure to speak with, I recommend this company.

I recently ran into an equipment problem with a brand new expensive magnifying lamp. Being a new customer of Pure Spa Direct I was not sure what to expect from their customer service department. From first message to the end solution I was working with Tara. While going back and forth with her via txt (this as a communication option was fantastic and rare), I never felt stressed about the outcome. Tara was consistently present and responsive to all my questions and views on the best outcome. It was clear, start to finish, Tara was working on my behalf for the best least stressful solution. In the end, Tara made the best solution happen for me even when the manufacturer (Pure Spa's client) was asking for a ridiculous solution which would have not only cost me more money, time away from working with my clients and turning the expensive new light into a huge problem. Tara made it happen and I am thrilled with the simple clear solution and outcome. I will now always look to Pure Spa Direct FIRST for my Skin Care business purchases and supplies! Thanks again TARA ;--}

Tara at Pure Spa Direct was fantastic! We're in the middle of a big spa renovation and I was in search of the perfect spa slipper. I had A LOT of questions and she was thorough and prompt. Via online chat she was quick to send me links which saved me a ton of time. She even sent me a sample of 2 of her most recommended slippers. Normally you have to order in quantities of 12 and her excellent customer service made all the difference b/c I was able to try them on and get a feel for quality, wash-ability, size, etc. I chatted with her on 2 different occasions and both times she was excellent. I'll now confidently be ordering a large quantity of spa slippers all thanks to Tara! Thank you! Julie

My experience was pleasant. I ordered Eco-Fin, and was emailed instructions in case I needed them which was a nice touch of customer service. My products arrived at the time outlined by the shipping I chose and my order was correct and in tact upon arrival. I like the convenience of ordering professional items from an internet store rather than having to go into a brick and mortar location.

Great! I received an ordered product(s) that had damaged. I called the 800 PureSpa number after realizing the damage. Erica with PureSpa was so helpful. I really appreciated that. New product is being sent to replace the leaking/damaged ones. Thank you & kudos for making a difficult shipment easy! I will recommend your company for the quality & customer service 100%!"

The most amazing customer service ever ! Christine , Tara , Laurie you all are the best !!!! Thank you for making situations beyond your control smooth , effortless and enjoyable. We all have to give a little grace during these unprecedented times with all the back orders and shipment delays. Thank you and I appreciate all your accommodations and resolutions to my spa needs.

Very impressed with quick delivery half way across the country. Product was exactly what I had been using faithfully for years and at a better price than any other source. Packing was excellent to insure product arrived safely. I will use Pure Spa Direct again instead of even purchasing locally.

Tara DiCinto is an angel!! I purchased 3 very large wax warmers and after a year of purchase I had to send two out for minor repairs and she made the whole process of sending them back to the manufacturer seamless!! She answered my emails right away and would follow up with me before I even had the chance to ask! Exceptional products with even more exceptional service! Thank you Tara!

I am very pleased at my experience with Pure Spa Direct. I was preparing for a beauty event and time was running out. To my pleasant surprise, the products arrived in a very timely manner. I did inform the management of a slight issue: but not problem, he sent me a new unit as a replacement in a very timely manner. Absolute professional and customer satisfying. I definitely will buy again, an again, an again and again. Lol! Thank you, Pure Spa Direct.

I just want to take the time to talk about Tara! Man! I appreciate her patience and superior customer care during my buying process! It has been a complete pleasure working with her :) I will never go elsewhere for my business needs just off of our entire professional exchange. SHE IS are AMAZING!!!!

Opening up my own spa room is an endeavor that I've been ready to do for a long time. But it was overwhelming trying to find a vendor that was easy to work with and felt like a good fit. After all, it is a working relationship. Enter Pure Spa Direct. The customer service is so amazing. They helped guide me on the right track to get all the essentials for my new business. Everything just had to be perfect for my place. And everything that came definitely fit perfectly! I'm so in love with my place. Thanks so much, and I'll be in touch to stock up on more items.

Ordering from Pure Spa is a breeze. Working with Tara and Laurie was a complete pleasure! I look forward to working with them again in the future. We had a unique order delivery and they handled the process beyond my expectations.