Refund policy

Return Policy

At Pure Spa Direct, we value your satisfaction and strive to provide the best products and service. Below is our return policy, crafted to make your experience smooth and hassle-free:

Initiating a Return

All returns require pre-approval. Please call or text our customer service team at 1-800-434-0018 or email service1@purespadirect.com. Our team will guide you through the process and provide an RMA number for your return.

Note: Returns without a valid RMA number will not be accepted and are ineligible for a refund.

Conditions for Return

• Unopened/Unused Merchandise must be returned within 30 days from the purchase date.
• Items must be in original, clean, re-sellable packaging (free from price stickers or glue markings).
• Returns lacking original packaging or incomplete sets/kits are not eligible for refund and will be discarded.
• Apparel must be unworn/unwashed with all tags intact.

Refund Details

Shipping costs are non-refundable. Refunds will be issued at the actual purchase price less a restocking fee of up to 20%. You are responsible for the cost of shipping returned items.

All Sales Final on Specific Items

For the integrity, hygiene, and safety of our products, the following items are non-returnable and non-refundable:

• Coronavirus Popular Products:
  All products in this category are final sale for safety reasons.
• Replacement Parts & Components:
  Includes replacement parts, accessories, attachments, bulbs, internal components, and replacement blades for hair clippers, trimmers, and similar tools. These items are non-returnable due to manufacturing variances and compatibility issues.
• Personal Care & Hygienic Items:
  Includes (but is not limited to) nail implements, skin tools, hair brushes and combs, razors, waxing tools, applicators, lash and brow tools, needles, lancets, single-use or disposable items, cosmetics, skincare, earrings, body jewelry, and select apparel. These items are final sale for hygienic reasons.
• Beauty Appliances & Grooming Tools:
  Includes hair brushes, combs, hair clippers, trimmers, shavers, epilators, grooming devices, and any electric or manual personal care tools once sold.
• Media & Educational Materials:
  Books, DVDs, CDs, digital downloads, online courses, video, and internet/email-based content are final sale.
• Special Orders:
  Custom, bulk, made-to-order, seasonal, or non-stock items are not eligible for return or cancellation.
• Furniture & Equipment:
  All furniture and equipment orders—including custom or made-to-order items—are non-cancelable and non-returnable once placed.
• Finance Orders:
  Orders placed using financing options are non-cancelable and non-returnable.

Additional Reminders

• Salon Owners/Professionals should adhere to their State Board regulations.
• Non-compliant returns will be discarded without credit.

Thank you for choosing Pure Spa Direct. We're dedicated to ensuring your satisfaction with every purchase! We appreciate your understanding and cooperation.