Pure Spa Blog Posts!
January 09, 2026
The Power of a Genuine "Welcome Back": How This Simple Phrase Can Transform Your Client Retention & Boost Your Bottom Line
Quality you can trust... and relationships you can build upon. Let’s talk about the most underutilized, cost-effective, and downright magical phrase in your business arsenal: “Welcome back!” No, really. This...
The "Waxing Horoscope": A Fun Take on Hair Growth Personalities - Which Waxing Zodiac Sign Are Your Clients?
Solutions built for your success... and let’s be honest, in the waxing room, success often depends on understanding the mysterious, sometimes dramatic, always unique hair growth personalities of your clients....
The 60-Second Rule: How to Master the Critical First Minute of a Client's Visit & Turn First-Timers Into Regulars
Because you deserve the best tools for building a thriving business, let’s talk about the most undervalued minute in your entire service: the first one. You could have the magic...
The Power of a Specific Compliment ("Your brow symmetry is perfect"): How Tiny Details Create Massive Client Loyalty
Get more from less... specifically, more client loyalty from less effort by mastering the art of the specific compliment. We're not talking about generic "you look nice" comments that evaporate...
Informed Consent in Massage & Esthetics - Beyond the Intake Form: Building Trust That Keeps Clients Coming Back
Because quality never goes out of style... and neither does not getting sued! Let's be real: that intake form sitting in your spa management binder might feel like just another...
The "Un-Selling" Technique: Building Immense Trust by Telling a Client They Don't Need a Product (And Why It Actually Makes You More Money)
Make the hard work look easy... especially when you're about to do something that feels completely counterintuitive: talk a client OUT of buying something. I know, I know - it...
The "First Date" Nerves: Making New Clients Feel Instantly Comfortable & Coming Back for More
Upgrade your offerings with this now... because let’s be real, walking into a new spa or salon for the first time can feel more nerve-wracking than a blind date with...
The Client Who Books the Last Appointment: Making Them Feel Special (And Why They're Actually Your Secret Favorites)
Clients rave about this every visit... especially when they're the last one out the door. Let's be real for a hot stone massage minute: that final appointment slot can feel...
The "No-Show" Who Becomes Your Most Loyal Client: How to Turn Your Most Frustrating Moments Into Your Most Profitable Relationships
Clients notice this difference every time... that moment when you handle a disappointing situation with such grace that they become fans for life. We've all been there: you've blocked out...