Pure Spa Blog Posts!
December 05, 2025
The Client 'Breakup': How to Professionally and Gracefully Transition a Client Who Is No Longer a Good Fit (Without Burning Bridges)
Smart choices, great results... especially when it comes to knowing when a client relationship has run its course. Let's be real: we've all had that one client who makes us...
No-show policies that work better than fees: How to protect your time without losing clients
Clients rave about this pro essential... but only if they actually show up for their appointments! Let’s talk about the elephant in the waiting room: no-shows. That dreaded moment when...
The Client Who Forgets Their Appointment: The Rebooking Strategy That Saves Your Sanity & Your Schedule
Because every moment counts... and an empty treatment room is a moment (and a dollar) you’ll never get back. We’ve all been there. The clock ticks past the appointed hour....
The "Wax Room Smell": How to Manage the Scent of the Process and Keep Clients Coming Back
Choose tools that work as hard as you do... especially when it comes to battling the not-so-secret enemy of every waxing professional: The Wax Room Smell. Let's be real—while we're...
The Client's Champion Mindset: Advocating for Their Best Experience (And Why It's Your Secret Weapon for Spa & Salon Success)
Proven to delight clients every visit... the secret isn't a magical serum or a fancy piece of equipment (though we do love those). It's a mindset. A shift from simply...
The Art of the Graceful Interruption: How to Master Client Conversations Without Being Rude
Elevate client trust with this product...a simple yet powerful communication technique that transforms awkward interruptions into graceful transitions. We've all been there: mid-facial extraction when your client suddenly wants to...
Wayfinding that reduces no-shows (parking, doors, signage, ADA): The Silent Salesperson You Didn't Know You Hired
Take your results further... by realizing your most effective employee isn't a person at all. It's your wayfinding system. That's right, the signs, the parking, the doors—they're all working 24/7...
The "Sensory Bin" for Fidgety Clients in the Waiting Room: Your Secret Weapon for Calm & Happy Customers
Do more, stress less, succeed faster... especially when it comes to managing those pre-appointment jitters! Let's be real: waiting rooms can be anxiety factories. Between the ticking clock, the fear...
Budget Bougie: How to Offer Luxurious Spa Treatments on a Budget and Still Wow Your Clients
Get the results you've always wanted... without blowing your entire supply budget! Let's be real: your clients deserve that jaw-dropping, five-star experience, but your bank account isn't exactly screaming "Ritz-Carlton."...