Pure Spa Blog Posts!
December 16, 2025
Aftercare ownership: splitting follow-ups between provider & front desk - The Secret to Happier Clients & Fewer Headaches
Start strong, finish stronger... and then completely drop the ball on aftercare? Ouch. Let’s talk about the spa industry’s dirty little secret: the post-appointment communication black hole. A client leaves...
The Four-Day Work Week: Could It Work in a Wellness Business? (The Surprising Answer Will Make Your Team Happier & More Productive)
Clients notice quality first... and that quality starts with a well-rested, genuinely happy therapist holding the massage lotion. Let's be real: when your stylist is running on empty, that energy...
The "Faux Pas" Protocol for When a Team Member Makes a Mistake: How to Turn Blunders Into Breakthroughs
Work efficiently, deliver effectively... and watch in horror as your newest esthetician uses the glycolic acid peel that was clearly labeled "for back treatment only" on Mrs. Henderson's sensitive facial...
Tiered Provider Pricing Without Hierarchy Drama: The Secret to Boosting Profits & Morale
Clients notice this difference every time... that magical moment when they realize they're getting premium service without the premium price tag drama. Implementing tiered provider pricing can feel like trying...
The "Third Party" Booking: How to Manage the Gifted Appointment & Turn Gift Cards Into Loyal Clients
Your next step to success... might just be hiding in that gift certificate someone bought for their sister, best friend, or partner. We've all been there: a new client walks...
The Art of the Handover Note Between Shifts: Your Secret Weapon for Seamless Spa & Salon Operations
Elevate client care now by mastering one of the most overlooked aspects of spa and salon management: the humble handover note. Let's be honest, when you're racing between back-to-back massage...
The "Unexpected Double Booking": How to handle the pressure with grace (and keep your sanity intact!)
It’s the little things that matter... until two clients show up for the same 3:00 PM slot and suddenly you’re starring in your own personal episode of “Beauty Professional Nightmares.”...
The "Budget Breakdown": Transparently Showing Where the Service Cost Goes (And Why Your Clients Will Thank You For It!)
Achieve your goals with ease... said no spa owner ever while trying to explain to a client why their facial costs more than their car payment. Let’s be real—we’ve all...
Why You Should Have a "No Children in the Room" Policy: Protecting Your Business, Clients, and Sanity
Pros love this for its impact on the bottom line, but let's be real: that moment when a client shows up with an unplanned plus-one who's four years old and...