Transform client experiences with top products like ItalWax and the confidence to answer their burning questions—literally! Clients always have queries post-wax, and your expertise can turn their “ouch” into “ahhh.” Let’s tackle the top six questions they ask (and how to answer them like a pro).
Waxing isn’t just about hair removal; it’s about trust. When clients slide onto your table, they’re handing you their skin and their sanity. Nail these answers, and they’ll hand you their loyalty too.
1. “Can I Shower After Getting Waxed?”
Ah, the golden question! Clients crave that post-wax rinse, but here’s the deal: wait at least 6–8 hours. Hot water opens pores, and freshly waxed skin is like a VIP lounge for bacteria. Instead, recommend a post-wax soothing gel to calm things down. If they must shower, lukewarm water only—and no loofahs (those things are like cheese graters for sensitive skin).
2. “Why Can’t I Hit the Gym Post-Wax?”
Sweat + open follicles = a breakout waiting to happen. Explain that friction and bacteria love a post-wax workout sesh. Suggest they reschedule their spin class and gift them a post-wax care sample to soften the blow (and their skin).
3. “Is Redness Normal?”
Some clients panic when their skin looks like they’ve been in a tomato fight. Assure them mild redness is totally normal (you just yanked hair out by its roots—what did they expect?). For extra comfort, keep a cooling gel mask on hand. If redness lasts more than 24 hours, though, it’s time to reassess their skincare routine.
4. “Can I Exfoliate Right After?”
Nope, nope, nope. Their skin is tender, and scrubbing it is like rubbing sandpaper on a sunburn. Recommend waiting 48 hours before gentle exfoliation with a sugar scrub. Until then, soothe with hydrating oils.
5. “Why Do I Get Ingrown Hairs?”
Ah, the dreaded ingrown. Explain that dead skin cells can trap hair, and waxing newbies are especially prone. Hook them up with an ingrown hair treatment and preach the gospel of gentle exfoliation 2–3 times a week.
6. “How Long Until My Next Appointment?”
Drop this knowledge: 3–4 weeks is the sweet spot. Hair grows in cycles, and waxing too soon is like mowing half a lawn. Pro tip: Sell them a waxing package to lock in their loyalty (and their next appointment).
Arming yourself with these answers doesn’t just educate clients—it elevates your service. Stock your station with pro-grade waxing supplies, and you’ll turn first-timers into regulars. Now go forth and wax poetic!
