It's no secret, especially in this industry that it is the little things that are important. So much so that your client retention can depend on those little things. Offering little extras to your clients can mean the difference between them coming back to you, or seeing what your competition is doing.
Everyone wants and likes to feel special, your clients are especially. You are in a unique position to make them feel beautiful inside and out. I've mentioned before that showing your clients you care about them as a person, can be the difference between a spa hopper and a life long relationship.
It could be something as little gifts like a sample from the amazing Control Corrective line! (pick items tied into the services they come in for or retail items!), client appreciation days/specials even something as complimentary Eco-Fin treatments! Pay attention to your conversations with clients, note important events or likes on their profile or service card. The key is to make sure you look over the profile card BEFORE they come in for the appointment. Bring up whatever it is during your conversation, they will be impressed you "remembered". If they have an event or something they are excited for coming up, offer a complimentary add on, retail item (even a few sample packs or mini nail polish if you don't want to offer full size gifts) or even a coupon off their next visit.
I know most salons/spas offer complimentary beverages, how is your presentation? I love seeing drink dispensers that are on the fancier or unique looking side. The Vitajuwel line is beautiful, unique and comes elegantly packaged making a great presentation if you decide to retail them!
Extra Extra! What Extras Do YOU Use To Gain Your Clients' Loyalty?
