From Soup Nazi to Miss Manners....Polished Politeness Will Set Your Business Apart

Let's face it: As humans, we are not perfect. In our imperfectness, we may come across people who just grate us the wrong way. But what happens when these less than perfect people are our clients? Will icy coolness or outright rudeness keep them coming back? Probably not. Why, then, do so many people in our society find it perfectly okay to walk the etiquette line, even crossing over in to the outwardly rude?

It seems we have entered a modern rudeness crisis in our pursuit of honesty. Too many businesses believe that the quality of their product will overcome the lack of politeness, kindness, and overall good manners portrayed by their policies and employees. For example:
An extreme example, yes. But this societal satire is sometimes altogether too true.

But there is hope! The good news is that since rudeness is becoming so commonplace, it is actually becoming EASIER to surprise clients with manners, politeness, and etiquette - even if the guest they are serving are not responding in kind.

Thorough training for all of your staff members is key. Unfortunately, good manners and etiquette is not always ingrained from a young age, so these key points must be a focus of your training methods. One of the most difficult aspects of working in a service industry is the ability to finesse even the most difficult of customers with respect, authority, and a genuine smile. Coach your staff (and be sure to set the example!) to be able to genuinely master this art of finesse.

By choosing elegant and stylish uniforms, you are advertising the quality of service your customers can expect from your business.

Believe me, customers notice the little things...simple phrases such as "Please," "Thank you," "Pardon me," and "It would be my pleasure to assist you," will go a long way with your customers. Every spa is in business to provide their customers with the opportunity to be pampered, to feel "special." Every aspect of their experience with you should radiate your desire to take care of your customers, and manners, politeness, and great service is at the heart of that feeling for each and every customer.

Your space and your staff should also "Look the part." You only have one chance at a first impression, so outfitting your staff in professional and stylish Spa Uniforms is a great idea as well. No matter how well trained your staff is, if they look like they are unorganized, customers may view your business as sub-par. Make sure your appearances - both personal and spatial - fit the good etiquette you have trained your staff in!

The little things will make big differences in your business. Try it, and see for yourself!