Is your staff running into difficulty or resistance when up-selling complimentary services to clients?
Sometimes clients may not realize the reasons you are offering them additional services, aside from what they request. They may just be thinking you are trying to boost profits - which while that is true, it's not (should not) the only reason you are. The benefits of combining services to enhance their results is what they need to be made are of.
A great example is a client coming in for a body treatment. Going into winter, detox and cellulite treatments should start to increase. A client coming in for a detoxifying body scrub should also be getting a massage. A client coming in for a massage, should be getting a body scrub with dry brushing. Combining services like these enhances the overall result including increased relaxation. Explaining to your clients how dry brushing and a using a scrub like the Desert Mineral Detox prior to a massage will soften the skin, improve relaxation and help flush toxins in addition to the massage benefits.
It's not limited to body treatments/massages, clients coming in for their regular anti-aging facial should also be coming in for microcurrent treatments regularly to enhance the anti aging effects of the facial.
You already know which of your services pair well together, you just need to carefully explain this to your clients. Having them aware that you have their best interests and results in mind is key!
Combining Services For Better Results
