As a spa or salon professional, the final moments of a client's visit are just as important as the service you provided. What you say to your clients as they are leaving can leave a lasting impression, making them feel valued and appreciated. It can also encourage them to book their next appointment or recommend your services to others. So, what exactly should you say to clients when they are leaving? Let's dive into some tips and examples that can help you create the perfect farewell moment.
1. Express Gratitude
A simple 'Thank you for coming in today!' can go a long way. It shows that you appreciate their business and the time they spent with you. You can personalize it by adding a specific comment about the service they received, like 'Thank you for choosing our massage services today, I hope you feel relaxed and rejuvenated!'
2. Offer a Genuine Compliment
Compliments make people feel good, especially after they've invested time and money in their appearance or well-being. You could say, 'Your hair looks fantastic with that new color!' or 'Your skin is glowing after that facial treatment.' These small gestures reinforce that they made a great choice by visiting your establishment.
3. Remind Them of Aftercare or Follow-Up
It's helpful to remind clients of any aftercare instructions or when they should book their next appointment. For example, 'Don't forget to use the serum I recommended to keep your lashes looking fabulous!' or 'I'll see you in six weeks for your next waxing session.'
4. Mention Any Upcoming Promotions or Events
Keep your clients informed about any upcoming promotions, new services, or events. You might say, 'We're offering a special discount on aromatherapy products next month. Be sure to check it out!' or 'Join us for our customer appreciation day next week!'
5. Encourage Social Media Engagement
Social media is a powerful tool for client engagement and marketing. Encourage your clients to follow your social media accounts or leave a review. You could say, 'We'd love to see you share your new look on Instagram! Don't forget to tag us!' or 'If you enjoyed your service today, we'd appreciate it if you could leave a review on our Facebook page.'
6. Make Rebooking Easy
Before your client leaves, offer to book their next appointment. It's a convenient way to ensure they return. You might say, 'Would you like to schedule your next lash lift now?' or 'Let's go ahead and book your next manicure to keep your nails looking great.'
7. Wish Them Well
Always end on a positive note by wishing your clients well. A simple 'Have a wonderful day!' or 'Enjoy the rest of your week!' can make all the difference in how they feel as they walk out the door.
These simple yet effective phrases can help you create a memorable and positive experience for your clients, encouraging them to return and refer others to your business. Remember, it's the little things that count, and a thoughtful goodbye can turn a one-time visitor into a loyal client.