We've all been there—you wake up, and it's clear you're not fit to head into the salon today. But how do you tell your clients without sounding unprofessional?
Communication is key. Informing your clients as soon as possible shows respect for their time. A quick phone call or message works wonders, just be honest but brief. Let them know you're unwell, and offer to reschedule their appointment or refer them to a colleague.
Remember to use a warm tone, and make it personal. Something like: 'Hi [Client's Name], I'm so sorry, but I'm feeling under the weather and won't be able to make our appointment today. Would you like to reschedule, or can I recommend a trusted colleague for today's service?' Keeping it light and apologetic ensures your clients feel valued.
Make Rescheduling Easy
Offer flexible rescheduling options. Whether they prefer to wait for you or need the service done that day, giving them choices puts control in their hands and reduces frustration. You can even provide a discount for the inconvenience!
Health Comes First
No one wants a sick service provider working on their brows, hair, or nails! Taking care of yourself is a priority, and your clients will appreciate your honesty and consideration of their health. Plus, a healthy you means better service next time!
Related Products for a Quick Recovery
Consider products that can help you bounce back. Check out our range of wellness essentials to speed up recovery and get back to serving your clients:
- Professional Massage & Wellness Products
- Aromatherapy Supplies
- Massage Oils, Lotions, and Creams for Therapists
It's important to stay prepared for those days when you're not at your best. At Pure Spa Direct, we have all the products and tools to keep you and your clients happy—whether you're feeling great or recovering from a cold!