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How To Identify Your Client Needs by Skin Inc. Magazine

How To Identify Your Client Needs by Skin Inc. Magazine

I found some useful tips for Spa owners in an article by Assistant editor, Kristen

Ask & Listen.
Communication & Body Language
hold the key.
Wegrzyn for Skin Inc Magazine . The article is titled, "Reflections: Identify Client Needs, Tap Into Opportunities"

Wegrzyn's tips include, "Start by asking your clients open-ended questions to learn about their livesā€”what interests them, what causes them stress, but also pay attention to their nonverbal communicationā€”what is their body language telling you? This may provide insight to whatā€™s hiding beneath their skin, allowing you to pinpoint a new way to provide them care. You may be able to turn an always stressed out waxing client into a monthly massage client, or a massage client into a regular facial clientā€”simply by paying closer attention to whatā€™s right in front of you." Now that is sound advice!

Click here for the entire article: Reflections: Identify Client Needs, Tap Into Opportunities"

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