Pure Spa Blog Posts!
December 22, 2024![Hair stylist apologizing to a client in a salon](http://purespadirect.com/cdn/shop/articles/female_hair_stylist_yelling_at_client_in_hair_salon_client_looks_scared_11325_20x20_crop_center.jpg?v=1733277559)
I Was a Little Mean to My Client... How Do I Apologize?
We've all been there: a stressful day at the salon, a miscommunication, and before you know it, you've snapped at a client. Oops! Now you're left wondering how to mend...
![Professional politely declining a client's request for a medical-grade treatment](http://purespadirect.com/cdn/shop/articles/service-within-scope_20241114_20x20_crop_center.jpg?v=1732466469)
How to Politely Decline Clients Who Ask for Medical-Grade Treatments Beyond Your Scope
In the bustling world of spas and salons, clients often seek the latest and most advanced treatments to enhance their beauty and well-being. However, there are times when clients request...
![A modern salon with welcoming décor, aiming to increase client retention.](http://purespadirect.com/cdn/shop/articles/salon-increase-retention_20241029_20x20_crop_center.jpg?v=1731725104)
Top 10 Ways to Increase Client Retention in Your Salon
Client retention—keeping those lovely faces coming back through your doors—is crucial for every salon and spa professional. Whether you're running a hair salon, spa, or nail studio, ensuring your clients...
![An upset client in a spa setting](http://purespadirect.com/cdn/shop/articles/upset-client_20x20_crop_center.jpg?v=1729457528)
How Do You Handle Highly Emotional Clients?
Handling highly emotional clients can be a delicate part of running a spa or salon. Whether they're anxious about a treatment or upset about a service, the key is to...
![A busy salon check-in area with clients and stylists interacting, showcasing a bustling salon environment.](http://purespadirect.com/cdn/shop/articles/salon-check-in_20x20_crop_center.jpg?v=1727769877)
Bad Blood No More: Top Solutions for Common Salon Challenges
Running a salon isn't all glitz, glamour, and perfect blowouts. No, it's more like a reality show where the plot twists involve clogged drains, last-minute cancellations, and the infamous "bad...
![What to Say When a Client Hates Their Haircut - Tips for Salon Professionals](http://purespadirect.com/cdn/shop/articles/Woman_at_salon_who_just_got_a_bad_hair_cut_20x20_crop_center.jpg?v=1726287757)
What to Say When a Client Hates Their Haircut
Oh, the dreaded moment when a client looks in the mirror and their face says it all—they hate their haircut. Whether it's a slight grimace or a full-on meltdown, as...
![Luxurious Salon Spa Setting with Japanese Head Spa and Shampoo Bed](http://purespadirect.com/cdn/shop/articles/luxury-ivy-japanese-head-spa-and-shampoo-bed-with-human-touch-massage-vk-800816-1_20x20_crop_center.jpg?v=1723402386)
What are the Five Elements of a Successful Salon?
Running a successful salon isn't just about having the right tools and products—although those are crucial! It's about creating an environment where both clients and staff feel valued, pampered, and...
![Professional Hair Color Quality Dyes for Salons and Barbers](http://purespadirect.com/cdn/shop/articles/professional-hair-color-quality-dyes-for-salons-and-barbers-1-2800x1000_65f4fff5-79ea-4d0b-a9b6-b8d66b21ac26_20x20_crop_center.jpg?v=1722600408)
Effective Ways to Handle Hair Color Client Complaints
Handling hair color client complaints is an inevitable part of running a salon. But don't worry, it's not the end of the world—or your relationship with the client. The key...
![Comprehensive Hairdressing Toolkit](http://purespadirect.com/cdn/shop/articles/soft-n-style-hair-colorist-tool-kit-12-pieces-vo-305723-1_20x20_crop_center.jpg?v=1714302518)
Essential Hairdressing Supplies Every Salon Must Have
Running a successful salon involves much more than just talent and technique. It's also about having the right tools and supplies that not only facilitate excellent service but also enhance...