Pure Spa Blog Posts!
December 10, 2025
The Case for a "No-Phone" Policy (And How to Enforce It Gently): Reclaiming Your Sanctuary & Boosting Profits
Maximize profits with this one simple, slightly terrifying, but ultimately brilliant policy: take their phones away. Okay, not *away* away. We're not running a tech detention center. But hear me...
The Client Who is Always Late: Creative Solutions Beyond Fees That Actually Work
Start your journey to success today by tackling one of the most universal frustrations in our industry: the perpetually late client. We’ve all had that one client who treats their...
The Power of a No-Show Policy (That Has Heart): How to communicate and enforce your policy with empathy and firmness.
Your next big win... might just be the policy that protects your time, your team, and your sanity. Let’s talk about the elephant in the room—or rather, the empty chair....
Why You Should Have a "No Children" Policy (And How to Phrase It Kindly): The Unfiltered Truth About Protecting Your Sanctuary
Your business deserves this...to be the peaceful, professional sanctuary you envisioned when you first hung your salon signage. Yet somehow, between the soothing music and aromatic essential oils, there’s a...
Why you should have a "No Unexpected Double-Booking" policy: The Secret to Happy Clients and a Saner You
Simplify your work, maximize your results... especially when you're not playing calendar Tetris with overlapping clients and apologizing for scheduling snafus. Let's talk about the unspoken nightmare of every spa...
The "Name-Drop" Policy: When Clients Name-Drop Other Stylists - How to Handle It Without Losing Your Cool (Or Your Client)
Elevate services with this smart buy... of emotional intelligence! Let’s talk about one of the most awkward moments in our industry: when your client casually mentions how “Amazing Amanda” at...
Why "Customer is Always Right" is Destroying Salons: The Toxic Myth That's Hurting Your Business & Stylists
Pros choose this for client satisfaction... but what happens when "satisfaction" turns into salon sabotage? The old adage "the customer is always right" might sound good on motivational posters (next...
How to Manage Clients Who Bring Children to Their Spa Appointments
Ah, the spa—a sanctuary of tranquility, a haven of relaxation, and occasionally, a surprise playground for little ones. While we adore our clients and their adorable offspring, managing children in...