Pure Spa Blog Posts!
December 11, 2025
The "Pedicure Foot Inspection": How to Address Concerns Tactfully (Without Making Anyone Cry)
Get ahead with this smart buy… and by ‘smart buy,’ I mean investing in the single most important skill that isn’t actually for sale: your tact. Let’s face it, the...
The Power of a Clear, Kind Cancellation Policy: Your Secret Weapon for Fewer No-Shows & Happier Clients
Clients return for this every time... and no, it’s not just your magical hands or the relaxing ambiance. It’s the entire experience, which starts long before they recline in your...
The Art of the "Soft No" to an unflattering or impossible request: How to Keep Your Clients Happy While Protecting Your Professional Boundaries
Start every project with confidence... except when that "project" is your client asking for something that makes your esthetician soul weep. We've all been there: that moment when a client...
The Power of a Clearly Worded, Kind Cancellation Policy: How to Protect Your Income Without Losing Clients
Let’s redefine your success by talking about one of the least glamorous but most crucial aspects of your business: the cancellation policy. We’ve all been there – that moment when...
Handling the "Difficult" Client with Grace (It's Usually Not About You): Your Guide to Turning Tension into Tips
Tools that deliver, every time... except when they're the human kind who walks through your door fifteen minutes late, complains the massage table heater is "too warm," and questions your...
Materials surcharge ethics: transparent, temporary, or never? The spa pro's guide to navigating price hikes without losing clients
Take your results to the next level... of client communication when those pesky supply chain issues hit your bottom line. Let's talk about the elephant in the treatment room: materials...
Client Drama? Here’s How to Handle Sensitive Client Situations Calmly and Professionally
Because excellence is always the goal, handling client drama with grace is a must for every spa and salon professional. Let's face it—even in the most serene environments, misunderstandings, sensitive...
Champagne Service on a Soda Budget? Explaining Your Value with Grace
In the competitive world of spa and salon services, offering top-tier experiences without breaking the bank can feel like trying to serve champagne on a soda budget. Balancing exceptional service...
Dealing with Clients Who Come in Sick for Their Appointment
Picture this: you're all set for a day of pampering and relaxation, and in walks a client who's clearly under the weather. As a spa or salon professional, it's crucial...